Refund Policy

Last updated: October 30, 2026 · Applies to every task booked through pandaroads.com

Scope: this policy covers task work (remote research, on-site visits, errands and document runs). Travel-planning refunds are governed by section 4 of the terms.

The short version: if we have not started, you get 100% of our fee back. If we have started, you pay only for the part already done.

Before work starts

Cancel any time before we begin and we refund 100% of our fee, including any deposit. Third-party costs already paid, such as a government fee, a train ticket or a courier label, are refunded only where that third party refunds them.

Remote work in progress

Remote research is billed by the 8-hour working day. If you cancel part-way, we refund the unused portion. Once the report for a request has been delivered, that request is no longer refundable.

On-site work

The day is billed from departure. If a visit cannot go ahead because the site refuses entry, or the address turns out to be wrong through no fault of ours, the day fee stands and the travel already spent is shown with receipts. If we cancel or cannot deliver, that day is refunded in full.

Third-party costs

Government, notary, courier and transport charges are passed through at cost with receipts. Refunds on those items follow the third party's own policy, not ours.

How to claim a refund

Message us on WhatsApp or by email with the request reference. We reply within one business day. An approved refund is sent back through PayPal within 5 business days.

If we disagree

Tell us first. If we cannot settle it directly, we will set out the work completed, the hours used and the receipts, so the matter can be reviewed through PayPal's dispute process.

See also: Terms of Service · Payment security